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FAQs

Product Information

At Nanas we strive to stock products to suit everyone. All gluten free products have a label in the nutritional information panel. You can also use the gluten free tag to filter out non gluten free items.

The easiest way to work out if a product is local, browse our local collection. Every product in the collection is sourced from the Bundaberg region.

Visit the Contact Us page to have all your pressing questions answered. Our team is here to help with all your product related queries.

Order Information

Our team needs 1-2 business days to pack and ship your full order. Orders placed after 2:00 pm AEST on Friday — or over the weekend — will ship on the next business day.

We ship anywhere in Australia. If you have a special order or live in an area we don't cover and wish to place an order, just contact our team and we can try to pull some strings!

In the unfortunate circumstance that an item in your order is out of stock, we will automatically remove it and email you an updated order. You won't be charged for an item you don't receive.

Get in touch! Contact Us for any information regarding your order! We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, and Cancellations.

Gelato Questions?

Gelato is an Italian style of fresh, handcrafted ice cream, made in small batches by artisans. There are two main styles of Gelato, Milk Gelato and Sorbets.

Nanas Milk Gelato is prepared using natural ingredients such as fresh, local, pasteurized milk, cream, sugars, traditional Italian pastes, stabilizers, emulsifiers and natural flavourings. The end result of this process is a rich, creamy texture that enhances the authentic Italian flavours.

Sorbet is prepared with a composition of fresh seasonal fruit, fruit puree, fruit juices, water, sugars, stabilizers, emulsifiers and natural flavourings. Sorbets offer a refreshing, fat-free and dairy-free alternative to traditional gelato, perfect for a hot summers day.

While both Gelato and Ice cream are made with milk and cream, Gelato uses less cream and more milk, this results in a lower fat content.

Gelato contains less air then Ice cream, this means a far denser and creamy texture.

Gelato is also served at a higher temperature, meaning your mouth isn't freezing and your able to taste the flavour.

Our Gelato is made fresh, inhouse at our store in Bundaberg. If you're in the area, come in and watch it being made!

Coffee Questions?

Nana's stocks coffee beans from Aromas and Coast Coffee. Check out our range of coffee beans by clicking here.

Absolutely! When on the product page of you favourite coffee, use the drop down menu to select your preferred grind.

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